Case Studies
Command and Control for Multi-Modal Operations
SMRT Trains, Kim Chuan Depot, Singapore
Urban transport authorities managing rail, bus, and road networks face a common challenge: operational control systems built independently, by different vendors, at different times, and never designed to work together. The result is fragmented situational awareness, slow incident response, and an inability to coordinate service recovery across modes in real time.
STRIDES designed and delivered Overwatch, a unified command intelligence platform that consolidates operational data from across a multi-modal transport network into a single, integrated control environment. The result was faster incident response, stronger service recovery across modal boundaries, and a single source of operational truth across the network.
The Challenge
Most transport networks run on operational systems procured separately, at different times, and never designed to share data. Controllers had to navigate across disconnected platforms to build a picture of what was happening, slowing response times and making coordinated decision-making difficult across modes.
Replacing these systems was not the answer. The solution had to work across all of them, without requiring operators to abandon or significantly modify their existing infrastructure investments.
The Approach
STRIDES developed Overwatch as a modular middleware architecture that sits above the existing operational technology layer, drawing live data from signalling systems, SCADA platforms, fleet management systems, and passenger information networks. This approach protects existing capital investments while delivering the unified operational picture that modern multi-modal management demands.
The platform consolidated information across modes into a single operational view, giving controllers shared visibility of network performance, incident status, and resource availability in real time, across all modes simultaneously.
Ground communications integration ensured that on-ground teams, controllers, and management operated from the same information picture at the same time, eliminating the communication latency that typically delays incident resolution.
Automated service recovery protocols reduced the manual decision burden on controllers during high-pressure incidents, allowing human attention to be directed where it matters most.
Overwatch is designed to scale. New modes, new data sources, and new operational layers can be added without architectural rework, making it a long-term platform investment rather than a point solution.
Measurable Impact
Incident response time for EVAC scenarios improved by 43%, from 4 minutes to 2.5 minutes
Faster service recovery through real-time command visibility and automated response protocols
Improved coordination between controllers, field teams, and management through a shared operational view
Single source of truth established across multi-modal operations
Scalable platform architecture ready for future expansion across additional modes and systems
Overwatch demonstrates how complex, multi-modal operations can be unified through intelligent systems integration, delivering faster response, stronger coordination, and a control environment that grows with the network.
Services
Digital Operations & Command Systems / AI & Decision Support Systems / Rail Operations & Maintenance / Operational Readiness / Brownfield Infrastructure Transformation / Safety Systems & Surveillance / Cybersecurity & OT/IT Architecture